Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Response Guarantee

  • Each ticket that you send to our technical assistance Department will be responded to in approximately one hour. All basic inquiries are going to be answered right away. However, if the help inquiry you have submitted needs aid from an experienced administrator, we are going to address the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Qualified Customer Help Service

  • Our client support Dept will be working for you 24x7 to to handle all help inquiry tickets that you submit. We offer customer support for the apps that are pre–installed on your machine. These include our custom developed Online Control Panel, the preferred OS and the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • A complete and constantly updated article base is included in our in–house built Online Control Panel. It includes quick tips on how to execute all of the key website control duties. The Help area presents comprehensive how to tutorials and step–by–step video training. You can open the Help zone by clicking on the Help or Video buttons in the right corner of each Control Panel section.