1 hour ticket response
We are devoted to supplying a quick and adequate reply to each support ticket posted by a user. Our skillful tech support staff members will examine your inquiry and will offer you the most effective option. We offer a 1–hour response time guarantee for all support tickets. Actually, our average client support ticket response time has proven to be 20 minutes.
A Premium Client Support Service
Our tech support team members have significant experience in the cloud hosting plans niche and are skillful enough to deliver a fast solution to your problem. If, however, the situation at hand is not within the competence of a technical support engineer, the client support ticket will be forwarded to a developer or sysadmin for additional investigation.
A User–Friendly Help Center
To help you find a quick suggestion on how to use a given feature, we have included a very user–friendly Help Center section in your Online Control Panel. You can browse through a wide selection of web hosting account administration articles and website management articles, consult the F.A.Q. database or watch our step–by–step video tutorials.