Client Support Channels
A One–Hour Response Guarantee
We offer a sixty–minute response warranty for each support ticket or email that you send to our client care staff. We’ll rapidly respond to all common queries and forward right away the case to our server admins if any further assistance is needed. If you order our Optional Admin Services package, we’ll perform any of the included tasks at a time that has been agreed upon upfront.
A First–Class Technical Support Service
We will be available to you 24x7 to answer any queries that you may have regarding our Online Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need help with server administration procedures, you can take a look at our Optional Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting services
An Intuitive Help Section
Every dedicated web hosting plan is fitted out with our free–of–charge Online Control Panel, which offers a circumstantial knowledge base and a selection of educational video tutorials. Whenever you require assistance working with the Online Control Panel, just push the Videos or Help buttons located in the upper right corner.