Customer Support Channels
A 1–hour Response Guarantee
Our client help crew is qualified to rapidly address all cloud hosting plans customers’ requests and help demands. Through our ticketing system, it is also possible to post your issue and a support staff member will get back to you in less than maximum an hour. In fact, practice has shown us that the standard resolution time period is 20 mins.
A Top–quality Support Service
Our customer assistance service is supplied by a group of capable technicians who definitely are ready to answer your question straight away. You can easily make contact with the tech support crew by starting a customer assistance ticket from your Online Control Panel or by sending us an e–mail. On working days, you may as well contact us on the phone or use the live chat service.
An Intuitive Help Section
Our Control Panel gives an in depth practical knowledge base which is integrated into all sections. In each area, you’ll find a Help press button which will load for you a group of step–by–step courses on how to employ a selected function or conduct a specific action. Furthermore, we have made educational videos to help you get a better idea of the Control Panel’s interface.