Although this is not the mainfactor to help you identify a trustworthy cloud hosting company from a bad one or a reseller from a real supplier, having the option to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with somebody when you need help. The telephone support for web hosting services may range from common to experienced, therefore the issues which can be resolved with a call differ depending on the particular supplier. Generally, these matters are simpler and feature billing or first level technical issues because more complex issues usually need a support ticket where both you and the system administrators can follow what is going on with a specific issue. However, having the option to call your provider can save you lots of time and efforts for the multitude of small things that will eventually show up when you manage your hosting account.
Phone Support in Cloud Hosting
In case you choose to buy one of our cloud hosting plans, you'll be able to contact our support team over the phone for 14 hours every day. We will help you choose the most suitable package for your websites since we believe that it is better to discuss this kind of issues with a live person. If you already have an account, we can assist you with your sales/billing questions as well as general issues, even with some tech troubles that do not involve too much time or escalation to a system administrator since it is better to open a ticket for time-consuming troubles so as to have the entire communication in a single place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our agents.