If you’ve ever got any enquiries about the hosting service in general or if you experience a problem with your sites, you will need to touch base with the respective hosting provider’s client support team. It may not matter how promptly they’ll answer when you've got a question of a generic nature, but an issue such as a misapplied web application update, for example, may result in your site becoming damaged or invisible online. And the longer you wait for the support team to assist you, the longer the website will be inoperative. In case you offer services or goods online, any downtime will harmfully affect your website and you may lose existing or potential clients. Many hosting providers, chiefly resellers, answer trouble tickets and emails within 24 hours, but in the Internet age that is way too long, as visitors will rarely go back to a site that isn’t functioning correctly over a lengthy time interval.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting plans
include a 1-hour response time guarantee, which implies that irrespective of what inquiry or issue you may have, we’ll always be there to lend a hand. In reality, it seldom takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support staff representatives are available 24/7, even on national holidays and weekends, so you will obtain prompt assistance at any time. We understand how valuable time can be, so by the time we answer your trouble ticket or email, we will have explored the issue and, in case we haven’t discovered a solution, we will supply you with more info on what you have to do on your end, when the circumstances demand it. With our support services, you can be certain that there will be somebody to help you out straight away, no matter what time it is.