A ticketing system is the most common channel of communication that hosting companies offer to their clients. It is most often part of the billing account and is the very best way to deal with an issue that takes a certain period of time to investigate or that needs to be forwarded to a sysadmin. Thus, all replies contributed by either party will be kept in one and the same place in the event that someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, so you’ll have to sign in and out of no less than two accounts to carry out a given task or to reach the hosting company’s customer service staff. If you’d like to administer several domain names and each one of them is hosted in a different account, you’ll have to use even more accounts at the same time. On top of that, it can take a considerable length of time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans feature an integrated trouble ticket system, which is part of our custom-created Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same location – payments, files, emails, tickets, etc., eliminating the need to log in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks of the mouse without having to log out of your hosting Control Panel. During the process, you can select a category and our system will offer you a variety of informative articles, which will give you additional information and which may help you solve any particular problem even before you actually post a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.