The accessibility to the customer and technical support that a cloud hosting company provides can tell you a lot about the services they provide as well. When you're allowed to use only e-mail messages or tickets, you have most probably come across a reseller and not the website hosting provider. When this is the case, you'll probably have to wait for several days in order to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true hosting company for extra help. If the supplier offers you various ways of communication with quick response time which are available at any time, they're almost certainly the top provider, not just a reseller. Therefore you will receive well-timed assistance and top quality support as they will have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always much better to get hold of your website hosting company right away through your favourite way of communication.
24/7 Customer Support in Cloud Hosting
All our cloud hosting plans include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting solutions well before you make a purchase or you're a current customer and you have any kind of question or a problem, you will be able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any matters which need more time to analyze and resolve. Unlike various other website hosting suppliers, our trouble tickets come with a guaranteed max response time of only one hour, therefore whatever the trouble is, it will be resolved in a timely manner and you will not waste days in order to have something fixed.