The accessibility to the customer and technical support that a cloud hosting company provides can tell you a lot about the services they provide as well. When you're allowed to use only e-mail messages or tickets, you have most probably come across a reseller and not the website hosting provider. When this is the case, you'll probably have to wait for several days in order to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true hosting company for extra help. If the supplier offers you various ways of communication with quick response time which are available at any time, they're almost certainly the top provider, not just a reseller. Therefore you will receive well-timed assistance and top quality support as they will have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always much better to get hold of your website hosting company right away through your favourite way of communication.